Our Customer Portal
November 28, 2025

Services

Contract Management

Your Dedicated Contract Manager

Your dedicated Contract Manager acts as an extension of your team — providing single-point accountability and expert support across every stage of delivery. With data-led insight and proactive management, we help you reduce costs, maintain full compliance, and continually improve efficiency and environmental performance.

Contract Management

Innovation & Data

We use real-time data and performance insights to identify efficiencies, unlock value, and drive continuous improvement across your contract.

Education & Training

We empower your teams with tailored on-site training and awareness programmes that build long-term capability and improve compliance.

Partnership Model

We work as an extension of your team—building trust, understanding your priorities, and delivering solutions that align with your operational goals.

Proactive On-Site Presence

Your Contract Manager is regularly on-site, ensuring consistent service delivery, early issue resolution, and a deep understanding of your operation.

Performance Reporting

Transparent, data-led reviews of KPIs, SLAs, and sustainability metrics keep performance measurable, accountable, and always moving forward.

Single Contract Advantage

One contract, one point of contact, complete accountability. We simplify management and maximise efficiency across all your waste and industrial services.

How Our Contract Manager Delivers For You

Your dedicated Contract Manager is your single point of accountability — working alongside your team to turn strategy into measurable outcomes. With regular site presence and a proactive, data-led approach, they track performance against your cost, recycling, and sustainability goals. By analysing waste streams and introducing new technologies, they unlock efficiencies, recover value, and drive continuous improvement — giving you a simpler, smarter way to manage your entire waste profile.

Contract Management

Actionable Data & Analytics

Your contract manager utilises our powerful data portal to provide you with complete visibility and control over every waste stream. They translate complex data into actionable insights—ensuring full compliance, preventing overspend, and delivering the strategic reporting you need to achieve ambitious sustainability goals.

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Hear from our Head of Service Delivery

"Our approach to contract management is defined by continuous improvement. We don't just maintain the status quo; we use data to 'measure to manage', constantly challenging the process to ensure your operation becomes leaner, greener, and more efficient year on year." — Chris Stringer, Head of Service Delivery

Frequently
Asked
Questions

1What is total waste management, and how does it work?
Total waste management combines all your services, from collection and recycling to disposal and reporting, into a single streamlined solution delivered by a dedicated Contract Manager who acts as your single point of accountability.
2What waste streams are included in a total waste management solution?
It covers everything from general waste and recyclables to hazardous and clinical waste, plus specialist streams like food and construction waste depending on your sector, giving you a genuine full-service offering under one provider.
3How does total waste management support ESG and carbon reduction goals?
We use the waste hierarchy to move you beyond the traditional take-make-waste model, and our data platform tracks progress towards your ESG objectives, giving you the visibility needed to hit measurable Scope 3 reductions.
4Can total waste management generate revenue rather than just cutting costs?
Yes, by inverting your waste spend we treat materials as a commodity opportunity rather than a disposal cost, identifying and recovering valuable materials to turn what was previously an outgoing into revenue.
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